Voice of Customer Startup Eyes Asian Expansion
Bangkok (Thailand) – November 23, 2017 (travelindex) – U Say Systems, the company behind the popular U Say Voice of Customer (VOC) feedback platform is poised to become a leading player in South East Asia by 2020.
Based in Bangkok, Thailand, U Say has come to dominate the VOC market in the country over the past three years. Their fully customizable surveys are instantly recognizable for their elegant design, and are easily accessible on any internet connected device or dedicated iOS app.
U Say already boasts an impressive client list across multiple industries, including Tops Marketplace, H&M, The Grand Hyatt, IKEA, Dean & Deluca, Segafredo, Zen Restaurants, Sofitel Hotels, Pullman Hotels and many more.
U Say Co-founder and COO, Nathan Lyle-Vogts was quoted as saying:
“We’ve made a commitment to develop our platform based on discussions with our business clients. I believe this truly sets us apart in the industry. This year alone U Say has implemented dozens of design changes and new features. Our willingness to continually modify and improve the system results in a high client retention rate and a superior product.”
Having firmly established its position in Thailand, U Say has its eyes set on the wider South East Asian market.
Director of Sales, Panthatip Mongkolsri said:
“In South East Asia we see an enormous opportunity with very few companies on the ground offering a high quality VOC solution. In 2018 we will triple the size of our Bangkok-based sales team, while at the same time pushing into new markets in the region, beginning with Indonesia and Cambodia.”
A key component of the expansion will include working with partners in addition to integrating U Say with existing software products. Talks are currently underway to team up with some of the world’s largest online restaurant booking providers with an official announcement likely in the near future. Collaboration with leading POS providers is also being explored.
With its clear focus on design, an established customer base, and commitment to client-driven development, U Say Systems is a company to watch in the years to come.
The U Say Systems office is located in central Bangkok.